SiggmundTerms of sale
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This English version is an informative translation. Only the French version is legally binding.
1. Purpose and scope
These general terms of sale govern the subscription to the Siggmund service, published by Siggmund - Structure en cours de formation (hereinafter "Siggmund"), by any natural or legal person (hereinafter the "Customer"). They supplement the terms of use and the data processing agreement, which form an integral part of them. Subscribing constitutes unreserved acceptance of these terms.
2. Description of the service
Siggmund is an online service available by subscription, which measures how likely artificial intelligence assistants are to recommend a brand, produces a Recommendability Score and provides improvement recommendations. It is a service provided at a distance, with no delivery of physical goods.
3. Trial period
The Customer benefits from a trial period of 7 days, with no commitment and without entering any means of payment. At the end of this period, access to the service switches to read-only for 3 days, then is suspended if no subscription is taken out. No automatic payment is taken at the end of the trial.
4. Price
The monthly subscription plans are as follows:
- Starter plan: €149 per month
- Growth plan: €299 per month
- Pro plan: €499 per month
Applicable VAT regime: prices are stated inclusive of all taxes. The prices displayed at the time of subscription prevail. Siggmund may change its prices; any change is notified to the Customer at least 30 days before it takes effect and does not affect the period already paid for. A Customer who refuses the new pricing may terminate at no cost before it comes into force.
5. Subscription, payment and invoicing
Subscription is made online by bank card, through our payment provider Stripe. No bank card data passes through Siggmund's servers. The subscription is payable in advance, monthly, on the anniversary date of the subscription. Invoices are made available to the Customer electronically.
If a payment fails, access switches to read-only for 3 days, to allow time to settle, and is then suspended. Suspension does not entail the deletion of the Customer's data, which remains stored for the durations set out in the privacy policy.
6. Duration, renewal and termination
The subscription is concluded for a period of one month, tacitly renewed for successive periods of one month, with no minimum commitment.
The Customer may terminate at any time from their account or by writing to contact@siggmund.com. Termination takes effect at the end of the current period already paid for; no pro rata refund is due for the period started. In accordance with article L215-1 of the French Consumer Code, a consumer Customer is informed no later than one month before each due date of their right not to renew their subscription.
Siggmund may terminate the subscription in the event of a serious breach by the Customer of its obligations, in particular in the event of use not in accordance with the terms of use, after formal notice that has remained without effect for 15 days, except in an emergency relating to the security of the service.
7. Right of withdrawal
A consumer Customer, as well as a business Customer employing five employees or fewer and subscribing outside the scope of its main activity (art. L221-3 of the French Consumer Code), has a period of fourteen days from the subscription to withdraw, without giving reasons or incurring penalties, by writing to contact@siggmund.com.
As performance of the service begins immediately at the Customer's request, the Customer acknowledges that exercising the right of withdrawal will give rise to payment of the amount corresponding to the service already provided, pro rata to the elapsed period.
How to withdraw
Send your request to contact@siggmund.com, by any unambiguous statement expressing your wish to withdraw. You may use the template below, without obligation. We acknowledge receipt of your request without delay, on a durable medium.
The refund is made no later than fourteen days after receipt of your request, using the same means of payment as the one used for the subscription, unless you expressly agree to another means. This refund incurs no cost for you. Any amount corresponding to the service provided until you communicated your decision is deducted from it.
Model withdrawal form
To Siggmund - Structure en cours de formation, contact@siggmund.com — I hereby give notice that I withdraw from the contract for the provision of the following service: Siggmund subscription, […] plan, subscribed on […]. Customer name: […]. Address: […]. Date: […].
8. Customer's obligations
The Customer warrants that it holds the necessary rights over the sites and accounts it submits for analysis, and over the Google data it connects. It undertakes to provide accurate information and to keep access to its mailbox, on which authentication depends, confidential.
9. Nature of the results and no guarantee of results
The analyses, scores and recommendations are produced from public sources and from the answers of artificial intelligence models, whose behaviour changes independently of Siggmund. They are decision-support indicators, which may contain inaccuracies, and not a certified audit nor a guarantee of ranking, traffic or revenue. Siggmund guarantees no commercial result and cannot be held liable for decisions taken by the Customer on the basis of these analyses.
10. Availability of the service
Siggmund uses reasonable means to ensure the accessibility of the service, with no contractual availability commitment. Interruptions may occur for maintenance, for security reasons, or because of third-party providers on which the service depends, in particular language model providers and Google APIs.
11. Liability
Siggmund's liability is limited to direct and foreseeable damage, and capped at the total amount actually paid by the Customer over the twelve months preceding the event giving rise to the claim. Indirect damage is excluded, in particular loss of revenue, customers, data or reputation. These limitations do not apply in the event of gross negligence, fraud or bodily injury, nor where the law excludes them, in particular with regard to consumers.
12. Intellectual property
Siggmund retains all rights to the service, its methodology and its interface. The Customer retains ownership of its data and of the content it submits. The reports and recommendations produced for the Customer are licensed to it for internal use and for communication to its own service providers, with no right of resale nor of making them available to a third party for consideration.
13. Personal data
The processing of personal data is described in the privacy policy. Where Siggmund processes personal data on behalf of the Customer, the relationship is governed by the data processing agreement, which the Customer accepts when subscribing.
14. Complaints and mediation
Any complaint must be sent to contact@siggmund.com. We undertake to answer it within a reasonable time and to seek an amicable solution.
15. Governing law and jurisdiction
These terms are governed by French law. Failing an amicable resolution, disputes fall within the jurisdiction of the courts of the place of Siggmund's registered office for business Customers. A consumer Customer retains the right to bring proceedings before the court of their place of residence or of the place where the service is performed.